CRM Analyst - Optimize Customer Relationships in Bali

Join Michael Page as a CRM Analyst in the vibrant heart of Canggu, Bali and play a pivotal role in transforming customer engagement through cutting-edge CRM solutions. This is a unique opportunity to leverage data-driven insights to enhance customer relationships and drive business growth.

As a CRM Analyst at Michael Page, you will be part of a dynamic team working with leading CRM platforms like Salesforce and HubSpot. Your mission is to optimize customer interactions, streamline processes, and ensure that customer data is accurately captured and utilized to inform strategic decisions.

In this role, you will work closely with sales, marketing, and customer support teams to implement CRM strategies that align with business objectives. You will analyze customer behavior, identify trends, and develop actionable insights that will help improve customer satisfaction and loyalty.

📋 Tanggung Jawab Pekerjaan

• Analyze customer data using CRM platforms like Salesforce and HubSpot to identify trends and patterns.
• Develop and implement CRM strategies to enhance customer engagement and satisfaction.
• Collaborate with sales, marketing, and customer support teams to streamline processes and improve efficiency.
• Create reports and dashboards to visualize customer data and provide actionable insights.
• Monitor and optimize CRM performance metrics to ensure alignment with business goals.
• Provide training and support to end-users on CRM tools and best practices.
• Stay updated with the latest CRM technologies and industry trends to continuously improve CRM strategies.
• Contribute to the development of CRM policies and procedures to ensure consistency and compliance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 3-5 years of experience in CRM analysis or a similar role.
• Proficient in using CRM platforms such as Salesforce and HubSpot.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Familiarity with data analysis tools like Tableau or Power BI is a plus.
• Certification in CRM systems (e.g., Salesforce Certified Administrator) is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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